Frequently Asked Questions

Pricing

How much does it cost?
See our pricing page.

MYS appears to be extremely cost effective, why is this?
As our system is hosted, runs on any device and built for ease of use requiring less setup and training. We can pass our reduction in overhead to you.

What if I decide to cancel?
No problem - just give us 30 days' notice before the end of the month and we'll stop taking payments and close your account.

Can I add more users?
Any admin user can easily add more users within the admin - users section of the application.

What commitment do I have to give?
You will need to agree to our terms and conditions, but that's it. We believe our product is just that good!!

 

Starting Using MYS

Can I get training?
We provide training throughout the world either online or via one of our accredited resellers.

What type of O/S does MYS support?
Android, IPhone (IOS), IPad (IOS), Windows, Mac.

What type of hardware does MYS run on?
PC Workstations, Apple Macs, Laptops, UltraBooks, Netbooks, Smartphones, Tablets.

Can I get my existing data into MYS?
Providing you have the data in a sensible format we take care of all data import for you.

Is it possible to customise MYS to for my business?
Using our standard and advanced versions you can customise MYS from the ground up - layouts, labels and fields. You can even alter what your users can see and do on a per user basis.

How long does installation take?
Minutes

How do I add more users?
Give us a call and we'll be glad to setup any number of users for you.

 

General FAQ

Can my engineers access MYS from the road?
We allow access from IPhone, Android, Windows, IPad - the list goes on...

Can my customers gain access to MYS?
They can indeed and at no extra cost.

What accounts packages can I link to?
Currently MYS links with Quickbooks Online, QuickBooks Desktop, Sage 50, Sage 200, Sage 300, Sage X3, SAP B1.

Does MYS work without accounts software?
Yes - you can manually import and export data as required.

Does MYS work on my Mac?
Yes

 

Data Security and Access

Can I still access my data?
We understand how important your data is, so we provide you with a web portal to a daily backup. So you can download your data whenever you want.

How secure is my data?
It's extremely secure - we use a data centre with top-level building security, the very best firewalls and full power backup. All data is encrypted both to the office and mobile engineer allowing for complete peace of mind.

Can we use your data?
It's your data; we cannot and will not use your data in any way.

 

Scalability

How many users can I have?
As our software is based on Microsoft .NET stack (,NET and SQL Server) technology and we use a top-level data centre, there are no theoretical limits. Our client side web-application has been tested on more than 10,000 concurrent users.

How large can my database be?
There are no limits to database or document storage, we use Microsoft SQL Server.

 

Updates

Do I need to pay for universal updates?
No.

How do I get universal updates?
Universal updates are automatically pushed to you, so you don't need to worry.

Can I get bespoke modules?
We have a dedicated software team, so yes no problem. Bespoke work is considered on a case by case basis.

Get a Free Demo of MindYourService.com today