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All MYS customers are required to undertake requirements capture and process mapping to ensure compatibility and successful setup and training.
System setup, training and documentation with a dedicated customer success professional to drive your MYS adoption and increase you ROI.
Premier Success Plan plus QuickBooks Online sync setup and training.
Premier Success Plan plus QuickBooks Desktop (all versions) sync setup and training.
Forms consultancy and design work, to ensure you are taking full advantage of MYS data capture.
|Starter Success Plan Direct support definition|
|Rresponse time||2 hours|
|Live phone support||Included|
|Online chat support||Included|
|Assigned representative||During setup and training|
A conversation focusing on your processes and requirements.We want to ensure our software fits your business.
Web based product demonstration based on requirements discovered during phone consultation.
|Requirements Capture||Full requirements capture to enable us to fully understand your business.|
|Configuration||Full system configuration.|
|Training||Training based on your configured product.|