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MYS support plans are linked to your MYS subscription. Every MYS customer gets a support plan, which includes basic online training to get you started. You also get access to our web based help documentation, online training videos and web based support chat to help solve any technical issues.
Our premier plan includes enhanced support, training and documentation to drive your MYS adoption and increase you ROI.
If you are provisioning MYS through one of our accredited partners, please be aware that they may offer different support plans.
All of our partners are highly trained and offer first class support and customer success services.
To help drive your ROI faster and ensure your MYS adoption goes as smoothly as possible, we provide a number of additional services detailed in the premier success services below.
These services can be completed at your site, via the web or in one of our training centres.
|Starter Success Plan Direct support definition||Premier Success Plan Reseller support definition|
|Response time||2 days||3 hours|
|Online help documentation||Included||Included|
|Live phone support||Not Included||Included|
|Online chat support||Included||Included|
|Assigned representative||Not Included||Included|
|One 2 one training||Not Included||Included*|
|Premier developer access||Not Included||Included*|
Please find below a list of steps we at MYS follow to get you setup and running. You can attempt to undertake these steps yourself, however we would recommend working with us and get the perfect job and workforce management solution for your business.
The below can be conducted wither on-site or over the web.
|15 Minute Phone Consultation**||
A conversation focusing on your processes and requirements.We want to ensure our software fits your business.
Web based product demonstration based on requirements discovered in 15 minute phone consultation.Includes feasibility study to discover if the product fits your business.
|Requirements Capture*||Full requirements capture to enable us to fully understand your business.|
|Documents Capture**||We will collect any documents, report and/ or data for translation into MYS.|
|Configuration*||Full system configuration.|
|Training*||Training based on your configured product.|
* Item may incur additional charges.** Not included with starter license.