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Starter Success Plan

MYS support plans are linked to your MYS subscription. Every MYS customer gets a support plan, which includes basic online training to get you started. You also get access to our web based help documentation, online training videos and web based support chat to help solve any technical issues.

Premier Success Plan

Our premier plan includes enhanced support, training and documentation to drive your MYS adoption and increase you ROI.

Accredited Partner Plans

If you are provisioning MYS through one of our accredited partners, please be aware that they may offer different support plans.

All of our partners are highly trained and offer first class support and customer success services.

Premier Success Services

To help drive your ROI faster and ensure your MYS adoption goes as smoothly as possible, we provide a number of additional services detailed in the premier success services below.

These services can be completed at your site, via the web or in one of our training centres.

Support Plans

Starter Success Plan Direct support definition Premier Success Plan Reseller support definition
Response time 2 days 3 hours
Training videos Included Included
Online help documentation Included Included
Live phone support Not Included Included
Online chat support Included Included
Assigned representative Not Included Included
One 2 one training Not Included Included*
Premier developer access Not Included Included*
* Item incurs additional charges.

Premier Success Services

Please find below a list of steps we at MYS follow to get you setup and running. You can attempt to undertake these steps yourself, however we would recommend working with us and get the perfect job and workforce management solution for your business.

The below can be conducted wither on-site or over the web.

Stage Description
15 Minute Phone Consultation**

A conversation focusing on your processes and requirements.

We want to ensure our software fits your business.
Online Demo**

Web based product demonstration based on requirements discovered in 15 minute phone consultation.

Includes feasibility study to discover if the product fits your business.
Requirements Capture* Full requirements capture to enable us to fully understand your business.
Documents Capture** We will collect any documents, report and/ or data for translation into MYS.
Configuration* Full system configuration.
Training* Training based on your configured product.

* Item may incur additional charges.

** Not included with starter license.